Develop practical emotional intelligence skills to lead with empathy and clarity. The course focuses on self-awareness, social awareness, and relationship management for everyday leadership challenges.
Participants practice frameworks for feedback, conflict resolution, and stress management to improve team dynamics.
What you will learn
- Self-awareness techniques and emotional regulation
- Active listening and empathy in team contexts
- Conflict resolution and coaching skills
- Applying EI to decision-making and stress management
Prerequisites
- Open mindset for personal development
- Willingness to participate in roleplays and self-assessments
- Managerial or supervisory experience helpful
Materials Included
- Downloadable Communication Planning Template (PDF)
- Team Meeting Checklist (Google Docs)
- Slide Deck: Effective Communication Models
- Sample Email Scripts for Common Scenarios
- Printable Certificate of Completion
- Access to Discussion Board & Peer Feedback
- End-of-course Quiz & Knowledge Check
